STOCKFLOW ACCOUNT DELETION

Developer: MokaIO Contact: support@mokaio.store

This page explains how to permanently delete a StockFlow account and associated MokaIO-controlled account data.

Account deletion is permanent and cannot be undone.

1. DELETE YOUR ACCOUNT DIRECTLY IN STOCKFLOW

If you can sign in to your StockFlow account:

1. Open StockFlow and sign in.
2. Open Settings.
3. Locate Account Danger Zone.
4. Select Delete My Account.

5. Type:

DELETE_MY_ACCOUNT

when asked to confirm.

1. Review the workspace ownership options shown by StockFlow.
2. Choose whether owned workspaces should also be deleted when the deletion flow provides that option.

8. Confirm Delete Account.

2. WHAT HAPPENS WHEN YOUR ACCOUNT IS DELETED

Depending on workspace ownership and the information associated with your account, deletion may:

• Delete your StockFlow authentication account.
• Delete your StockFlow profile.
• Remove your workspace memberships.
• Remove your user access to StockFlow.
• Delete user-specific information controlled by MokaIO where applicable.

3. WHAT HAPPENS TO WORKSPACES

StockFlow supports shared business workspaces.

If a workspace has another active owner:

• Ownership may be transferred or preserved.
• The workspace may continue to exist.
• Business data in that shared workspace may remain available to authorized owners and members.

If you are the only owner:

• StockFlow may allow you to delete the owned workspace during the account deletion process.
• If the workspace is deleted, its associated business data may also be permanently deleted according to StockFlow backend deletion rules.

4. INFORMATION THAT MAY REMAIN

After account deletion, some information may remain where required or permitted, including:

• Business records belonging to a shared workspace that continues under another authorized owner.
• Transaction or subscription records maintained by Microsoft Store or Google Play.
• Records required for tax, fraud prevention, security, refunds, disputes, or legal compliance.
• Limited security records that MokaIO is legally permitted or required to retain.
• Local app cache stored on a device until the application is cleared or uninstalled.

5. IMPORTANT: SUBSCRIPTIONS ARE NOT AUTOMATICALLY CANCELLED

Deleting your StockFlow account does not automatically cancel an active Microsoft Store or Google Play subscription.

If you have an active recurring subscription, cancel it separately through the platform where you purchased it.

For Windows: Manage the subscription through your Microsoft account / Microsoft Store subscription controls.

For Android: Manage the subscription through Google Play subscription controls.

6. REQUEST ACCOUNT DELETION WITHOUT ACCESS TO THE APP

If you cannot access StockFlow, you can request deletion by email.

Send the request to:

support@mokaio.store

Use the subject:

StockFlow Account Deletion Request

Include:

• The email address associated with your StockFlow account.
• Your platform: Windows or Android.
• A clear statement that you want your StockFlow account and associated MokaIO-controlled account data deleted.

Example:

Subject: StockFlow Account Deletion Request

Hello MokaIO Support,

I request permanent deletion of my StockFlow account and associated MokaIO-controlled account data.

StockFlow account email: [your account email]

Platform: Windows / Android

Thank you.

7. ACCOUNT VERIFICATION

For security reasons, MokaIO may ask you to verify that you control the account before completing a manual deletion request.

Do not send:

• Your password.
• Authentication tokens.
• Recovery codes.
• Private keys.
• Payment card details.

8. PROCESSING TIME

MokaIO aims to process verified manual account deletion requests within 7 days.

Additional time may be required where:

• Account ownership must be verified.
• Workspace ownership must be resolved.
• Applicable law permits or requires certain information to be retained.

9. AFTER DELETION

Once deletion is completed:

• You will no longer be able to sign in with the deleted StockFlow account.
• Deleted user-specific data cannot normally be restored.
• Deleted workspaces and business records cannot normally be recovered if they were permanently removed.

10. CONTACT

For account deletion requests:

MokaIO Email: support@mokaio.store

Subject: StockFlow Account Deletion Request