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Keevia Support

Last updated: October 8, 2026

MokaIO · Productivity

Keevia

Your space for everything you own. Scan receipts, organize product passports, and keep warranties, repairs and purchase records together.

com.mokaio.keevia

Last updated: October 8, 2026 Developer: MokaIO Application: Keevia Android package: com.mokaio.keevia Support URL: https://mokaio.store/support/keevia Contact: [support@mokaio.store](mailto:support@mokaio.store?subject=Keevia%20Support)

1. What Keevia helps you manage

Keevia is a local-first organizer for products you own and the evidence that supports them: receipts, invoices, product details, serial numbers, warranties, returns, maintenance, repairs, claims, reports and related household/ownership records. Available features may vary by application version, platform and plan. Android is the primary mobile platform; optional web and Windows companion experiences may have a different feature set or release schedule.

2. Contact support

Email support@mokaio.store, preferably using the subject Keevia Support — [short issue].

For faster diagnosis, include:

  • The app name (Keevia) and exact app version/build.
  • Platform (Android / Windows / Web), device model and operating-system version.
  • Whether you were using local-only mode or signed into a Keevia account.
  • The feature/action you attempted, expected result, actual result and reproducible steps.
  • A screenshot or sanitized diagnostic excerpt if useful.

Never send: passwords, OAuth codes, access tokens, recovery keys, signing keys, full credit-card numbers, unredacted receipts containing sensitive personal information, or another person's private records. Redact identifiers and private documents before attaching them.

MokaIO aims to respond to normal inquiries within 1–3 business days, though complex technical, account or security investigations may take longer. This is a target rather than a guaranteed response time.

3. Receipt scanning, OCR and import

For a poor scan or extraction error:

  1. Ensure the receipt is flat, in focus and well lit; avoid glare and large shadows.
  2. Crop to the document and keep the date, merchant, totals and product line items visible.
  3. Check the OCR review screen and manually correct doubtful fields before saving.
  4. For Arabic/French/English receipts, results depend on print quality and the installed recognition engine; OCR is not a guarantee of accuracy.

5. Try importing a clearer image/PDF or adding the product manually.

If reporting an issue, state the input format and language, and send only a redacted sample with your permission.

4. Products, warranty, returns and recalls

A product's model, purchase date or warranty may be incorrect if its source record was incomplete. Review and correct the information in its passport. Keevia's estimates and recall matching should not replace manufacturer, seller, retailer or regulator instructions. A No Match result does not mean a product is safe. For urgent product safety questions, consult the official recall notice or manufacturer directly.

5. Local library, encryption and backup

Keevia supports local-first use without mandatory signup. If you change phones, uninstall the app or clear its data, back up or export important records first where supported. Keep encrypted recovery material separate from the device. MokaIO cannot recover data for you without access to the appropriate valid recovery mechanism, and support will never ask for your recovery key or password.

Cloud synchronization, if enabled for your account and release, is distinct from a local encrypted backup. Do not assume one replaces the other.

6. Sync and account sign-in

For sign-in issues:

  1. Confirm that you have internet access and are using the latest Keevia build.
  2. Verify whether you registered with email/password or Google.
  3. Check your email spam/junk folder for verification or reset messages.
  4. If a browser callback fails, reopen the link on the same device and check that Keevia can open its configured links.

5. Do not post your callback URL, verification token or account password in support messages.

Keevia's authentication redirect destinations include:

For sync problems, record the error message and whether the same account is open on multiple devices. Avoid repeatedly clearing app storage as a troubleshooting step.

7. Sharing, transfers and household access

Before sharing a passport or claim pack, preview included information and exclude personal details you do not wish to disclose. If you suspect a link was exposed, revoke it in Keevia when that option is available. Shared files previously downloaded by recipients cannot be recalled. Ownership transfer inside Keevia transfers app records; it does not independently establish legal title to a physical product.

8. Subscriptions, lifetime purchases and billing

Keevia's planned paid offering distinguishes recurring cloud services from a possible one-time Lifetime Core license for specified local features. Billing and RevenueCat integration may not be activated in the current release. Only rely on prices, offerings and purchase controls shown by the actual released app or applicable store.

Once purchases are supported, manage subscriptions or request store refunds using the platform through which you purchased. If paid access is not recognized, use Restore Purchases where available and provide your approximate purchase date and store transaction reference if support requests it. Never send card numbers. Deleting a Keevia account does not automatically cancel a store subscription.

9. Account deletion and personal data

See the complete public procedure at:

https://mokaio.store/delete-account/keevia

For privacy, access, correction, portability or deletion questions, email [support@mokaio.store](mailto:support@mokaio.store?subject=Keevia%20Privacy%20Request) with the subject Keevia Privacy Request. We may need to verify account ownership.

10. Crash reports and security vulnerabilities

If Keevia crashes, include the screen/action involved, app/OS version and reproduction steps. Use an anonymized screenshot when useful. Do not send raw logs that contain access tokens, receipt text, personal names or addresses.

For a potential security issue, email [support@mokaio.store](mailto:support@mokaio.store?subject=SECURITY%20-%20Keevia) with the subject SECURITY — Keevia and a minimal reproduction description. Please avoid disclosing third-party private data or exploiting the issue beyond the information needed to demonstrate it.

11. Official Keevia links