Archiva Support

Need help with Archiva? This page explains the best way to get support.

Contact

Email: support@mokaio.store Website: https://www.mokaio.store

When contacting support, include enough information to reproduce the issue, but do not send passwords, encryption keys, private archive contents, payment-card information, or other sensitive information unless specifically required and safe to do so.

What We Can Help With

Support may assist with topics such as:

• installing or launching Archiva;
• Microsoft Store installation issues;
• Free and Pro feature availability;
• restoring or detecting a Pro Lifetime entitlement;
• archive creation or extraction problems;
• supported archive capabilities;
• preview and editing behavior;
• Explorer context-menu integration;
• settings and localization;
• performance or reliability issues;
• bug reports and reproducible crashes.

Before Contacting Support

For the fastest response, please include:

1. your Archiva version;
2. your Windows version;
3. the archive format involved, if relevant;
4. what you expected to happen;
5. what actually happened;
6. clear steps to reproduce the problem;

7. any non-sensitive error message shown by Archiva.

Screenshots can be helpful when they do not reveal private information.

Archive Files

Do not email confidential archives to support by default.

If an issue depends on a specific archive, first describe the problem. MokaIO may ask for a minimal, non-sensitive reproduction file if necessary.

Microsoft Store Purchases

Archiva Pro Lifetime purchases are processed by Microsoft Store.

If Archiva does not detect a purchase:

• make sure Windows is signed in to the Microsoft account that owns the purchase;
• make sure Microsoft Store is available and updated;
• restart Archiva;
• use any available Restore/Refresh Purchase option in Archiva.

Payment methods, Store transaction processing, Microsoft account access, and Store refund decisions are handled by Microsoft under Microsoft's applicable policies.

Local Data and Privacy

Archiva is designed as a local-first desktop application. Your archive contents are not intentionally uploaded to MokaIO for normal application operation.

For more information:

Privacy Policy: https://www.mokaio.store/privacy/archiva

Account Deletion

Archiva does not require or create a separate Archiva/MokaIO user account for normal use.

See:

https://www.mokaio.store/delete-account/archiva

Response Times

MokaIO will make reasonable efforts to review support requests. Response times can vary depending on request volume, issue complexity, and availability.

Useful Links

• Archiva Privacy Policy: https://www.mokaio.store/privacy/archiva
• Archiva Terms of Service: https://www.mokaio.store/terms/archiva
• Delete Account / Local Data: https://www.mokaio.store/delete-account/archiva
• MokaIO: https://www.mokaio.store

Support email: support@mokaio.store